Accessibility should strengthen the guest experience, not sit in a compliance folder.
I work with luxury venues, hotels and hospitality businesses to identify where accessibility is creating friction, then turn those gaps into practical improvements across the booking journey, guest experience, staff confidence and commercial strategy.
Start where you are
You do not need to know exactly what you need before we work together.
Some businesses need a focused review to understand where the gaps are. Others are ready for deeper strategy, staff training or ongoing support.
There are three main ways to work with me.
Accessibility Opportunity Review
£650
A focused first step for venues and hospitality businesses that want to understand where accessibility may be creating friction before committing to a larger piece of work.
This can include:
review of up to 2 key website pages
1 social media channel
booking and enquiry journey
accessibility messaging
language and representation
visible information for disabled and neurodivergent guests
practical quick wins
prioritised recommendations
Best for: businesses that know something needs improving but are not yet clear where to start.
Accessibility & Guest Experience Strategy
From £2,500
A deeper strategic review for luxury venues and hospitality businesses ready to move beyond isolated fixes and improve the wider guest experience.
This can include:
digital guest journey review
booking and enquiry process
guest information and accessibility messaging
disability and neurodivergence considerations
staff communication and confidence
accessibility statements and commitments
commercial positioning
prioritised action plan
strategy debrief and recommendations
Best for: businesses ready for a clearer accessibility strategy and practical priorities.
Full Venue Accessibility & Inclusion Audit
From £4,500
A comprehensive review of how accessibility and inclusion show up across the physical environment, digital journey, service experience and staff practice.
This can include:
on-site accessibility walkthrough
physical guest journey observations
digital and pre-arrival experience
sensory and neurodivergent considerations
accessible rooms, facilities and key spaces
staff confidence and service practice
accessibility policies and processes
detailed findings and prioritised action plan
Best for: venues and hospitality businesses that need a deeper, evidence-led review and clear roadmap for improvement.
Bespoke Venue & Hospitality Strategy
From £10,000
For complex venues, heritage properties, multi-site hospitality groups, redevelopment, new-build and larger strategic projects requiring a bespoke approach.
This can include multi-site strategy, design-team collaboration, accessibility input during refurbishment or development, group-wide guest experience strategy, workforce inclusion, leadership advisory and implementation support.
Best suited to: larger or more complex projects where a fixed package would artificially limit the work.
This Is For You If:
You run a luxury venue, hotel or hospitality business and want accessibility to become part of the guest experience.
You suspect you may be losing enquiries or bookings because guests cannot easily understand what access looks like.
Your team lacks confidence around disability, neurodivergence or access conversations.
You already have accessible features, but they are not being communicated clearly.
You want inclusion to feel considered and seamless, not bolted on.
You are ready to make practical changes, not just talk about them.
Inclusion as standard. Not special.
The goal is not to be known as “the accessible venue.”
The goal is to be known as an exceptional hospitality business where accessibility is expected as part of the experience.
When guests can see that you have thought about them before they enquire, they do not have to work as hard to decide whether they belong.
That confidence affects whether they book.
Not sure where to start?
Complete the short enquiry form and tell me a little about your venue, what you are trying to improve and where you think accessibility may be creating friction.
I’ll review it and, if it looks like a good fit, send you a link to book an Accessibility Opportunity Call.